The TrustDALE $10,000 Make It Right Guarantee™

Simply contact the TrustDALE Certified company via the phone number or email found on their TrustDALE.com page, Certified Services Guide or register your purchase on the TrustDALE.com website within 48 hours of your initial payment or 48 hours of signing a copy of your finance agreement or 48 hours of signing a contract. When you register your purchase, you will receive a confirmation email that your registration has been received. You must sign the agreement within 60 days of contacting the company through TrustDALE. After 60 days you must contact TrustDALE to make sure the $10,000 Make It Right Guarantee still applies.

If you find you did not receive the goods and/or services identified in your contract and/or written agreement and you contact TrustDALE within 365 days of purchase, TrustDALE will investigate, mediate and if necessary, arbitrate a Îresolution based on the findings of our review.

The TrustDALE $10,000 Make It Right Guarantee™ states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. If at the conclusion of the above process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDALE within 365 days of original date of purchase as reflected on written agreement.

The company will allow TrustDALE and if necessary, an independent expert in the field to review the customer’s complaint. If upon conclusion of review, TrustDALE agrees that the customer’s position has merit , the company is contractually obligated to abide by the recommendation of TrustDALE to Make It Right.

Make It Right means the vendor will repair/replace the goods and/or services as recommended by TrustDALE. If necessary, TrustDALE may pay a third-party of TrustDALE’s choosing to repair or replace the product or will reimburse the customer or the company completing the repairs for the cost of the repair/product at a price up to $10,000, but not to exceed, the original price paid by the customer.

Once a resolution has been offered by TrustDALE the consumer has 15 days from the date of the offer to accept or reject the resolution. If the consumer rejects the resolution TrustDALE will no longer mediate on behalf of the consumer.

If you did not secure your services through TrustDALE or registered your purchase within 48 hours our agreement with the company does not allow us to dictate the outcome of your situation, however we will still try to resolve your issue to the best of our ability.

All TrustDALE Certified businesses providing general consumer services† must agree in writing to accept and abide by the Make It Right process.

The company will allow TrustDALE and if necessary, an independent expert in the field to review the customer’s complaint. If upon conclusion of review, TrustDALE agrees that the customer’s position has merit, the company is contractually obligated to abide by the recommendation of TrustDALE to Make It Right.

Make It Right means the vendor will repair/replace the product as recommended by TrustDALE or TrustDALE may pay a third-party to repair or replace the product, or TrustDALE will reimburse the customer for the cost of the repair/product at a price up to $10,000, but not to exceed, the original price paid by the customer.

Certified companies agree that customers have a right to extraordinary customer service.

Certified companies offer warranties that are among the best available in their field.

Certified companies ensure complete customer satisfaction by offering the TrustDALE $10,000 Make It Right Guarantee™.

If you choose to engage a third party to mediate your situation then TrustDALE will no longer mediate on your behalf. † Realtors, Attorneys and Health/Wellness Providers have an amended $10,000 Make It Right Guarantee™ to conform with statutory regulations. The amended $10,000 Make It Right Guarantee™ is listed on their individual business web pages on TrustDALE.com. All Make It Right registrations are completed using the same form. The $10,000 Make It Right Guarantee™ information shown on TrustDALE.com supersedes any other form of the $10,000 Make It Right Guarantee™ found.

Our guarantee’s objective is for consumers to receive the service they purchased from our partners by ensuring the terms in the agreement are fulfilled and that it meets industry standards. Warranty issues must be handled directly with the company the consumer hired. TrustDALE can only assist in a warranty matter if an impasse is reached with the TrustDALE certified company within the first 365 days of signing the contract for a purchase that qualifies for our guarantee. If the purchase does not qualify for our guarantee or is outside of the 365 days of signing the contract, we can attempt to assist, but the actions we can take in the matter are limited as the company is not contractually obligated to abide by our recommendations. If a company is no longer in business, in many cases, their warranty may be voided. If the company is a franchise, you can contact the corporate office to see if they can assist in implementing the warranty. All manufacturers’ warranties must be discussed with the manufacturer as they are the responsible parties for fulfilling these warranties.