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TrustDALE is unique because we don't just solve problems for consumers who use TrustDALE-recommended companies. We also explore opportunities for resolution on your behalf with companies that are not listed on TrustDALE.com. This is a free service for consumers. However, we receive many requests for assistance daily and cannot guarantee we will be able to address every single one.

There are certain areas that are beyond the scope of our services, and we are unable to assist with the following:

1. HOA (Homeowners' Association) Issues:
   • Homeowners' Associations (HOAs) are run by a board of directors elected by homeowners to oversee the community’s assets, manage finances, enforce rules, and maintain the area. HOAs often hire community management groups to handle administrative tasks, but these groups are bound by HOA bylaws.
   • Most HOAs have a dispute resolution process. If you're facing an issue, request their dispute resolution plan and follow the recommended action steps carefully.
2. Medical Malpractice:
   • For issues related to hospitals, physicians, or other healthcare providers, we suggest seeking the advice of an attorney.
3. IRS and Local Tax Issues:
   • The Internal Revenue Service (IRS) will only communicate directly with you regarding your tax issues, preventing us from being able to assist.
4. Insurance Issues: If you have a dispute with an insurance claim, consider these steps to resolve the issue:
   • Review your policy: Examine your entire policy, including fine print, to understand the conditions and terms of settlement. Many insurance companies have a claims dispute procedure; follow these guidelines carefully to minimize difficulties
   • Confirm your coverage: Ensure you know the amount of coverage you have to assess if pursuing a dispute is worthwhile. For instance, if your insurer offers $8,000 for a $13,000 loss but your coverage is only $9,000, there may be little to gain.
   • Define the disagreement: Clearly identify the points of contention to enable effective communication.
   • Take notes: Record all conversations, noting the names and titles of those you speak with. Request a conversation with a supervisor or manager if needed.
   • Consider hiring an independent adjuster: Bringing in a third-party adjuster can help if negotiations stall.
5. Used Car Purchases:
   • If you have an issue with a used car purchase, click here for resources to help you resolve it. When buying a vehicle, always take it to a mechanic for a thorough inspection before signing any purchase agreement.
   • In Georgia, buying a car “as is” means you have very limited recourse, no matter what the dealership says about the vehicle. Check your state’s laws regarding used car purchases by clicking here.
6. Criminal or Wrongful Conviction:
   • If you've been convicted of a crime, your best course of action is to seek assistance from a defense attorney.

If your issue does not fall into one of the categories listed above, please complete this form, and we will respond to your submission.