What if the review you left... wasn’t really yours anymore?

You spend your hard-earned money on a product. You take the time to write an honest review: fair, balanced, even complimentary in parts. But you also point out something that didn’t meet your expectations.

 

Later, you check the company’s website. There’s your review… but without the criticism.

 

That’s exactly what happened to one recent shopper who bought a $100+ costume. They liked most of it but thought the mask was low-quality. When their review appeared online? 

 

Poof!

 

The negative comment was gone.

 

Yeah, it’s frustrating. And it’s more common than you think.

Why Do Companies Edit Customer Reviews?

Let’s be honest here. Bad reviews hurt sales. And when businesses control the platform, they can control the narrative.

Here’s how many companies handle online reviews posted directly on their websites:

  • They edit out negative comments.
  • They reject certain reviews altogether.
  • They highlight glowing praise while quietly deleting criticism.

Sometimes this happens automatically. Other times, it’s a manual decision from marketing teams eager to keep things shiny.

But either way — the result is the same: Shoppers don’t get the whole truth.

Where Should You Leave a Review to Make It Count?

If you really want your review to be seen — unedited — post it somewhere the company can’t change it.

Trusted third-party platforms include:

  • Google Reviews
  • Trustpilot
  • Yelp
  • Reddit forums
  • Better Business Bureau (BBB)

These platforms give consumers a louder, more honest voice. And businesses can’t just scrub away the parts they don’t like.

 

When reading reviews yourself, look beyond a company’s own website. Search multiple sources. Look for patterns — especially repeated complaints.

 

If every review is perfect except for third-party platforms where problems pop up? That’s a sign to dig deeper.

Protect Yourself (and Other Shoppers)

Consumers rely on reviews to make smart decisions. But only real reviews can do that.

 

Here’s how to be a savvy reviewer:

  • Be specific and factual.
  • Post on third-party sites for transparency.
  • Include both positives and negatives for credibility.
  • Look for responses — ethical companies engage publicly.

Final Thought: Keep It Real

Your experience matters. Don’t let it be rewritten.

 

Leaving honest reviews helps other shoppers, and keeps companies accountable. Just make sure your words show up where they can’t be erased.

 

Want Trusted Reviews You Can Count On?

Visit TrustDALE.com for vetted businesses that earn their positive reputation the right way — with real service and real customer satisfaction.