Three for Thursday 10.07.2021
Welcome to TrustDALE's Three For Thursday with Consumer Investigator Dale Cardwell.
May I help you please? If spoken sincerely, those five words can be magic for the person on the other end of the conversation. I feel it every time I visit Chick Fil A. Conversely, there are few worse experiences than encountering a system that doesn't care. Michael contacted me after his county ignored his contractor's permit application for nearly a year! I made a call on Michael's behalf to a person I knew would car. I was in a grocery recently and watched a cashier handle a cantankerous customer with skills that would make a hostage negotiator proud. And she did it because she cared. Are you in a position to make a difference for someone by showing empathy and delivering action? That what we seek and expect from our TrustDALE certified partners. If you don't get that empathy and action from one of our partners, please let me know. You deserve it!
Watch this Investigation
Today's investigation = Foam Insulation. Alan McCall's home literally collapsed. What caused it? Watch!
Ask Dale
Today's Ask Dale question comes from Tal, who's looking for an insulation solution for his forty's era home. What do you think I told him? Click the video for the answer.
Todays Lesson on how to be a Savvy Consumer!
Today's seven-point lesson noticing red flags that suggest future customer service problems.
Fast - Do they want your money NOW? My sales friends call it sales breath, and it can stink!
Funds - Is the investment required relevant to the promised payoff?Mistakes found in the "offer" could be intentional tricks.
Found - A person who intends to rip you off will make certain he can't be found after he gets your money. These people are also AWOL on customer service.
Define - Your deal by comparing Product, Offer and Price. Poor customer service experienced while shopping usually leads to poor customer service in delivery and after sale care.
Ensure - Your deal with an Ethical negotiation, an Equitable contract, and an Effective Guarantee. People who are informative, patient and thorough are usually great at customer service.
Authenticate - Your deal by requesting References, checking reviews, and examining government and watchdog reports. Thoroughly vetting references and reviews are a great way to avoid future customer service collapses.
Legitimize - your deal by determining if the company has a business license, liability insurance and is Lawsuit and background checked. Companies who consistently wind up in court as defendants are usually awful at customer service. Check their record before you buy!
SCAMMERS BEWARE: SEASONED CONSUMER INVESTIGATOR DALE CARDWELL GIVES READERS A GAME PLAN TO AVOID RIP-OFFS