TrustDALE Review: R.S. Andrews-Plumbing

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TrustDALE Rating:
4.8
This score is calculated for this specific partner using a weighted average based on consumer concerns received by TrustDALE.
Latest Consumer Review

"A++ the plumber from R S Andrews was polite and friendly. Assessed the situation quickly and fixed four leaks. Did not try to oversell. I can highly recommend R S Andrews and will use them again!"

- Carolyn K.
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Business Details
Licensed
Insured
Estimates
free
Make-It-Right Guarantee™
additional diagnostic fees may apply
$99
Warranties
Photos
About

R.S. Andrews has been a trusted name in Atlanta plumbing since 1968. For over five decades, they've served homeowners across Metro Atlanta with reliable plumbing repair, installation, and maintenance, earning a reputation built on showing up when it matters and getting the job done right. Their licensed plumbers and technicians are background checked and drug tested, and the team is available 24/7 for emergency plumbing situations. Whether you need a quick fix or a major repiping project, R.S. Andrews brings the experience and professionalism that comes from handling just about every plumbing challenge Atlanta homes can throw at them.

Price

R.S. Andrews keeps pricing straightforward. Their plumbers assess your situation, explain what's needed in plain language, and provide flat-rate, upfront pricing before any work starts. No surprises, no hidden fees. If you're not 100% satisfied, they'll refund your money. Club Members save up to 20% on every service, from routine drain cleaning and faucet replacement to larger jobs like water heater installation, sewer line repair, and whole-home water filtration. That kind of transparency is why Atlanta homeowners keep calling them back.

Quality

You don't stay in business for 50+ years in Atlanta without delivering consistent results. R.S. Andrews' plumbers are fully licensed, bonded, and insured, with deep experience across the full spectrum of residential plumbing: leak detection, hydro jetting, gas line service, sump pump and ejector pump installation, toilet and shower repair, and water line replacement. If a job isn't resolved on the first visit, they come back and make it right. Their technicians approach every call, from garbage disposal swaps to complex outdoor plumbing and sewer line work, with the same standard of workmanship.

Service

R.S. Andrews treats your home like their own. Technicians call ahead if they're running late, protect your floors and surfaces while they work, and clean up thoroughly before they leave. They're known for solving tough problems other plumbers can't, and their 24/7 availability means you're never stuck waiting through a plumbing emergency. Homeowners across Gwinnett, DeKalb, Cobb, Fulton, and the surrounding Metro Atlanta area count on R.S. Andrews for responsive, respectful service every time.

Warranty

R.S. Andrews stands behind their work with product warranties on installations and repairs. Ask about warranty coverage and terms when you schedule your service. Add that on top of your TrustDALE $10,000 MIRG and you have comprehensive coverage for your plumbing needs!

Consumer Reviews
A++ the plumber from R S Andrews was polite and friendly. Assessed the situation quickly and fixed four leaks. Did not try to oversell. I can highly recommend R S Andrews and will use them again!
– Carolyn K.
My water heater was installed quicker than anticipated much to my delight. The installers were knowledgeable and friendly.
– Florita A.
The person that came out and did a great job and he knew right were to dig and fixed the leak in a timely fashion.
– Ed B
⭐️⭐️⭐️⭐️⭐️ “RS Andrews sent out Mohamed, and he did an excellent job fixing my plumbing issue. He was professional, efficient, and made sure everything was working perfectly before leaving. Highly recommend!”
– Johnette
Thank you, R.S. Andrews, Loren did an excellent job, he was courteous, professional and knowledgeable, and he solved my problem.
– Carol M.
Master Plumber, Benjamin Phillips, of RS Andrews provided excellent plumbing services in our home on 2 recent service calls. He went above and beyond what most plumbers would do. On the first call, he corrected a plumbing problem created by a different plumber. He quickly and totally solved the problem even though the original plumber said that there was nothing that could be done about it. During the visit, he also examined the other problems we needed help with and set an appointment for a second call. He then returned with his assistant and replaced our old non-functioning sump pump and alarm; and upgraded the pump ventilation exhaust system. He even ran 2 loads of towels in our washing machine to make certain that it was working and draining properly. This is the 3rd sump pump that we have had installed and no one has ever done that before. He completed several other small repairs in a bathroom and solved a problem affecting a previously installed main water line cutoff in our front yard. We were amazed that he so creatively and completely resolved these plumbing problems in such an efficient manner. To top it off, Benjamin was a pleasure to work with.
– Susan J.
Excellent service, friendly staff, arrived when expected and called ahead to let us know they were coming. This was a last-minute job to fix a plumbing leak prior to us heading out of town. RS Andrews as VERY accommodating to our schedule. The plumber had to deal with some previous plumbing work that was poorly done. Even though this was an unexpected turn of events - he was patient and performed the additional work. We could not have been happier!
– Tim B.
My experience was great! I got same day service and my technician Jason was awesome! Jason was knowledgeable about my plumbing issue; he knew immediately what the cause and source of my problem. He showed me what needed to be done and what he did when finished. Great service!! Thanks R.S. Andrews!
– Crystal C.
The Tech. arrived on time with a can-do attitude and delivered quality work on the task assigned. A discrepancy was detected from work performed by a previous plumber, which was corrected by the RS Andrews Technician. Overall, the work was Superior, and the Quality was noteworthy. A definite recommend to family, friends, and neighbors.
– Rick H.

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