Integrity Restoration and Remodeling-Water Restoration

Customer testimonials

• Integrity Restoration is a reputable company that restores homes after incidents such as leaks or floods. Their first step is to demolish the damaged portion of your home. The second is reconstruction. Our home experienced a slow water leak from an upstairs bathroom. It destroyed 2 bathrooms, walls and flooring. Integrity came in promptly and was very efficient in removing damaged material, mold and preparing the house ready for phase II construction. I would give them a grade of A for phase I work. They were quick and neat and met all time schedules. Phase II took longer than expected. I believe there were some outside factors that delayed reconstruction, such as the winter freeze in Atlanta that caused pipes to burst in many homes. After some delay the Integrity crew came in and rebuilt our home. The craftsmanship was good including tiling the bathroom with marble, rebuilding walls, bookcases, all new wood flooring, replacing molding and painting. When the job was over they came back and attended to fine details to our satisfaction. Overall I would highly recommend Integrity. The only reservation I have is that I felt the construction schedule could have been compressed somewhat. I realize that most construction companies are very busy and that this causes project delays. I don’t believe that Integrity was outside what you would experience with most contractors.

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• We are so thankful for Integrity Restoration. When the water sprinkler pipes burst in our townhouse, our insurance company contacted Integrity and we are so glad they did. Jennifer came to our home within 2 hours on Christmas Eve and provided us some comfort after we had just seen 2 inches of water pour through our townhouse. Next, Lisa and Chandler showed up to begin the remediation process and set up blowers and fans to dry out our home. They worked until well after midnight on Christmas Eve!!!!! Lisa and her team showed up on the day after Christmas and started to remove drywall, cabinets, etc. Lisa is amazing! She was very professional, very knowledgeable and listened to our concerns. We were VERY impressed with Lisa. Lisa and her team worked for 4 days removing water damage to ensure mold would not be an issue in the future. Kevin performed a quality control review on New Year.s Eve. He checked the fans and moisture levels in the house. On January 2, Kevin and Giovani removed the fans and dehumidifiers. And, Ryan and his team removed the trash the next week when their dumpster on wheels was available. Integrity really came through for us when we needed them. We hope that we never have to go through this again, but if we do, we would call Integrity immediately. We highly recommend Integrity.

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• Had a flood in my basement. I received quotes from three vendors and Integrity's was, by far, the most comprehensive and detailed. The insurance adjuster was even impressed. Kaden compiled the estimate, came to agreements with the insurance adjuster and oversaw the restoration process. Never having been through such an ordeal with an insurance claim, it was great to have Kaden's walk-through of what to expect. I was not caught off-guard at any moment during the process. I was especially grateful for Kaden's was responsiveness. I never had to wait more than one business day for a response to a question or having an issue resolved. There were a few detractions from the subcontractors who performed the renovation portion. There were quite a few items that I needed to point out and have completed or repaired back to my expectations. For example, there was silicone caulking residue outside the joints of the door frame corners, there was a 1/2" gap between the baseboard and door frame, there was a considerable gap around the electrical boxes so when the plate was replaced it left a hole, and they completely missed an area that was included on the proposal. Overall, it just seemed like rushed and sloppy work on the remodeling.

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• I used Jason and Integrated Restoration on several past water damage, losses. The team was extremely professional, responsive and worked with with me on restoring the water damage in my rental property and went above and beyond on making sure that the finished project was exactly what I wanted. I hope to never have a water damaged lost again, but if I do, it’s great to know that I have a company that I can trust to do the best job at the best price with INTEGRITY.

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• I had a flooded laundry sink on the second floor of my home and USAA sent Integrity Restoration and Remodeling to do the remediation. There was a huge amount of damage to multiple rooms on both my first and second floor. They were thorough and worked quickly through the massive amount of remediation and demolition that had to happen, somehow also leaving my home as clean as they found it. Dismantled... but CLEAN. They contained the dust and the drywall and left me in a position feeling ok knowing that putting it back together might be a few weeks. Courtney, Chandler, Shane and the rest of the team were AMAZING.

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• All I can say is wow! Our water leak ordeal began at 5PM. I spoke with my insurance company and chose Integrity at 6:30PM. At 9pm, (Caitlyn??) from Integrity contacted me and had crews on site and demo completed in less than 24 hours. She was so kind, helpful, and really walked me through the process to ease my mind. Demo crew…. Just WOW!!! Every single member of the crew was extremely personable, professional, respectful, & courteous. The wrap up & mapping crew were phenomenal and offered very useful tips. Can’t wait to see how well they do on the reconstruction:-)

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• Last summer Integrity Restoration came to my rescue, after another company made a mess & backed out, when it was time to do the restoration, following a plumbing leak. Jonathan Smith was my Integrity project manager, Alfredo & crew the team restoring my home. When I came upon a small leak this summer, I knew exactly who to call! This time Kaden Henson was my project manager & came out promptly & gave me an honest & fair estimate. Once my plumber replaced the leaking pipe, Alfredo & crew repaired, restored & painted. They worked with my schedule &, as with last year, did a great job. Last year's job was more complicated, due to the mess the other company left. This one was small. Integrity Restoration took care of me & will take care of you. They are my go-to restoration company forevermore. Thank you Integrity Restoration for coming to my aid again. I truly appreciate all of you.

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• When we experienced a leak that flooded our basement, the entire team at Integrity Restoration was responsive, professional, friendly, competent, and went above and beyond to get our basement dried out and free from mold. Thank you to Crystal, Kevin, Jennifer, Lisa, Shane, Bryan, Lenny, Chandler, and Courtney! Your positive demeanor and excellent work ethic made a tough situation bearable! Every time I called, Crystal called back asap. Every crew member was a pleasure to work with, and Kevin made sure it was all completed to the highest standards.

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• From the start of the process to the finish (well finish of their part at least) everyone we worked with at Integrity was great. Very clear and consistent communication about what was going to happen and how things were progressing. Jennifer was excellent and very clear in what needed to be done. Shane and his team did a great job with my destroyed kitchen... which sucked. Kenny (I think it was Kenny) was very communicative about the process of getting everything dried out. I would definitely recommend them but I hope I never see these people in my home again, at a bar sure, I'll buy them a drink.

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• On September 9th I had a water emergency that caused catastrophic damage to my home. I called Integrity in a fit of panic and was greeted by Crystal who said she would call me back in 15 minutes which she did. Crystal dispatched Shane and his crew who immediately started to mitigate the effects of the water damage. Lisa, one of the five people who came that night, could see the distress on my face and offered to give me a hug which I accepted. The following Tuesday, Chandler and Danny came over to help me with a problem with my garage door, and Danny managed to get a broken key out of my front door lock. And Kevin, well your sense of humor just made me smile which I desperately needed to do. No matter who I reached out to (mostly Shane), my calls and texts were answered within a very reasonable time. I can’t say enough good things about the folks at Integrity. They all made a very stressful time much easier to bear. I definitely recommend Integrity for water damage restoration! Thanks a million!

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