Home Warranty FAQ's
Homeowners should ask for a clear list of what systems and appliances are covered under the warranty. This includes understanding if major components like HVAC, plumbing, electrical systems, and kitchen appliances are included, and whether optional add-ons are available for items like pools or roof coverage.
Homeowners should ask about any exclusions in the policy, such as pre-existing conditions, lack of maintenance, or specific system limitations. Knowing what is not covered helps prevent misunderstandings and ensures the homeowner knows when additional protection or repairs might be necessary outside the warranty.
Homeowners should inquire about how to file a claim and the typical turnaround time for service requests. It's important to know whether the company provides prompt responses and how they handle emergency repairs, especially for critical home systems like heating or air conditioning.
Homeowners should ask about any service fees or deductibles that must be paid when a claim is made. It’s crucial to clarify if there are additional costs beyond the monthly or annual premium, such as trip charges for technicians or limits on the repair amounts covered.
Homeowners should ask if the company uses a network of licensed and vetted contractors for repairs, or if they allow homeowners to choose their own service providers. Understanding this helps ensure that qualified professionals handle the repairs and whether there is flexibility in the choice of contractors.
