A Failing Retaining Wall: This Could Happen to You

The Initial Installation and Early Signs of Trouble

Despite Diane's careful selection, her $12,000 retaining wall began to buckle a mere seven months after its installation. To compound matters, the company responsible for the construction refused to honor their written warranty. The cracks and separation at the base of the wall puzzled both Diane and Dale, leading them to question the company's craftsmanship.

Seeking Expert Opinion

Undeterred by the company's denials, Dale Cardwell called upon independent experts to investigate the wall's structural integrity. Competitive and reputable expert, Jay Eastland from Engineered Solutions of Georgia, identified deep-rooted issues plaguing the retaining wall. Stabilizing the structure would require comprehensive work, starting from the ground up.

Identifying Soil Conditions and Planning for Stabilization

As Jay Eastland emphasized, understanding soil conditions is paramount for ensuring a stable retaining wall. By identifying the soil condition and developing a plan to address it, the wall can be deconstructed and rebuilt on a solid foundation, mitigating the risk of future failure.

Putting Pressure on the Original Company

When the independent expert findings were shared with the original company, a sudden shift in attitude occurred. The company's owner acknowledged the issues and pledged to repair the wall promptly. With the repairs complete, Diane was cautiously optimistic about the wall's durability, hoping it would withstand the test of time.

The Lesson Learned and Recommendations for Future Customers

Diane's story holds valuable lessons for anyone hiring a company for a major project. First and foremost, thoroughly understand the conditions and limitations of the warranty offered by the contractor. Additionally, seek a second opinion from experts to ensure that the written plans make sense and align with proper construction principles. Lastly, keep meticulous records of all communication with the contractor, documenting promises made and unresolved issues, to encourage accountability and ethical business practices.

TrustDALE Investigative Process and Make It Right Guarantee

TrustDALE's comprehensive seven-point investigative process offers consumers a reliable framework to make informed decisions and avoid experiences like Diane's. By visiting trustdale.com, individuals can access a list of investigated and certified companies, ensuring they receive services from reputable and trustworthy sources. Additionally, The TrustDALE $10,000 Make It Right Guarantee™ provides peace of mind, assuring customers that any issues or concerns will be addressed promptly and satisfactorily.

In conclusion, Diane's struggle with her failing retaining wall serves as a cautionary tale for homeowners. However, by learning from her experience and following the recommendations outlined, individuals can navigate the process of hiring contractors with confidence and minimize the likelihood of encountering similar troubles. TrustDALE's investigative process and commitment to customer satisfaction ensure a positive outcome, protecting consumers and promoting a trustworthy marketplace.

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