Understanding the $10,000 Make It Right Guarantee™ and how it works for you!

Understanding the $10,000 Make It Right Guarantee™

The $10,000 Make It Right Guarantee™ is TrustDALE's commitment to consumer satisfaction. It ensures that if a TrustDALE Certified company fails to deliver the agreed-upon goods or services, TrustDALE will intervene to resolve the issue, with potential compensation up to $10,000.

How the Guarantee Works

1. Engaging a TrustDALE Certified Company:
   • Direct Contact: Reach out to the company using the phone number or email provided on their TrustDALE.com page or in the Certified Services Guide and your purchase is automatically registered for the guarantee!
   • Registration: If you contact the company through other means, register your purchase on TrustDALE.com within 48 hours of your initial payment, signing a finance agreement, or contract.
2. Qualification Criteria:
   • Timely Registration: Ensure your purchase is registered within the specified 48-hour window.
   • Agreement Signing: Sign the agreement within 60 days of contacting the company through TrustDALE. After 60 days, confirm with TrustDALE that the guarantee still applies.
3. Addressing Issues:
   • Initial Resolution: If dissatisfied with the product, repair, or service, first utilize the company's customer service channels.
   • Escalation to TrustDALE: If unresolved, contact TrustDALE within 365 days of the original purchase date.
4. TrustDALE's Role:
   • Investigation: TrustDALE will investigate the complaint, potentially involving an independent expert.
   • Resolution: If the complaint is valid, the company is contractually obligated to follow TrustDALE's recommendation to "Make It Right," which may involve repair, replacement, or reimbursement up to $10,000, not exceeding the original purchase price. 

Benefits of the Guarantee

• Consumer Confidence: The guarantee provides peace of mind, knowing there's recourse if a company doesn't fulfill its promises.
• Accountability: Companies are held to high standards, ensuring they deliver quality services.
• Structured Resolution: A clear process is in place for addressing and resolving disputes.

Limitations and Considerations

• Scope: The guarantee applies to general consumer services. Realtors, attorneys, and health/wellness providers have amended guarantees to comply with regulations.
• Third-Party Mediation: Engaging another mediator may void TrustDALE's involvement.
• Warranty Issues: Warranty matters should be addressed directly with the company. TrustDALE can assist if an impasse is reached within the first 365 days. 

Real-Life Applications

The guarantee has been successfully utilized by consumers like Dan S., Barbara G., and Rob H., who shared their positive experiences with TrustDALE's intervention. 

Conclusion

The TrustDALE $10,000 Make It Right Guarantee™ exemplifies a commitment to consumer protection and satisfaction. By choosing TrustDALE Certified companies, consumers gain an added layer of security, ensuring their investments are safeguarded.

For more details, visit TrustDALE's official guarantee page.