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Automotive Tips & Advice

Expert guidance to help you make informed decisions

Car Repairs: How to Find a Shop You Can Trust
Car Repairs: How to Find a Shop You Can Trust

Learn how to choose a trustworthy car repair shop, avoid surprise charges, compare estimates, understand warranties and protect your money.

16 min read
CarMax's Car Warranty Runaround
CarMax's Car Warranty Runaround

Consumer investigator Dale Cardwell encountered an intriguing story that shed light on the challenges many car owners face when dealing with warranty claims.

3 min read
Don't Get Scammed: Get Smart!
dales-book
SCAMMERS BEWARE: Seasoned consumer investigator Dale Cardwell gives readers a game plan to avoid rip-offs.
TrustDALE in your Community
TrustDALE 7-Point Review Process seal

Dale’s 7-Point Investigation Process

Every TrustDALE certified provider must pass all 7 steps before being recommended.

  1. License & Insurance Verification
  2. Background & Criminal Check
  3. Business History Review (5+ Years)
  4. Customer Reference Calls
  5. Complaint Record Analysis (BBB, State Agencies)
  6. On-Site Business Inspection
  7. Contract & Pricing Review
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$10,000 Make It Right Guarantee

$10,000 Make-it-Right Guarantee™

Our industry-leading protection ensures every TrustDALE job is covered.

  1. Step 1
    Contact the Provider First Most issues are resolved quickly when you reach out directly.
  2. Step 2
    If Unresolved, Contact TrustDALE We mediate at no cost to you.
  3. Step 3
    If Still Unresolved, We Make It Right Up to $10,000 to fix the problem.

Key Benefits

  1. Free. Same direct prices, no membership fees.
  2. Automatic. Covers every TrustDALE job.
  3. Transferable. Protects the work, not just you.
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Upfront Pricing Promise seal

Transparent Pricing Guarantee

Know what you’ll pay before work begins. No surprises, no hidden costs.

  1. Written estimates required before work begins
  2. No hidden fees or surprise charges
  3. Fair pricing verified by TrustDALE
  4. Price disputes covered under Make It Right Guarantee
  5. Compare apples-to-apples between providers
Read More

Click the link below to download the latest edition of TrustDALE Home Magazine.

  • Filename: TDMAG-April-2024-WebRes.pdf
  • Filetype: PDF
  • Filesize: 8.6MB
Download
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Newsletters

Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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