Ask Dale: The mechanic damaged my car. What can I do?

Here's today's real consumer question from our real consumer. Harry tells us I took my car for service to a local garage to fix my trunk lid. One week later, I was driving my car and the back window shattered. I think the trunk repair is to blame. Can I make the garage pay for the damage? Well, only if you can prove the trunk repair caused your window to break. We trust they'll get quite a few complaints like this. A mechanic works on your car, something eventually goes wrong. The car's owner blames the mechanic. The mechanic denies responsibility. It becomes a he said she said issue. I suggest you take your car to a second mechanic for a second opinion. You'll want an expert to determine why your window broke. If that mechanic determines the trunk repairs to blame. You can try to get the original mechanic to pay for what happened.

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