Three for Thursday 06.03.2021
Welcome to TrustDALE's Three For Thursday with Consumer Investigator Dale Cardwell.
Treating symptoms, not causes. I'm in the customer service business and I usually see transactions go off the rails for four principal reasons. By far, the most common is miscommunication. The second is poor documentation. Third is lack of character in a person unwilling to see another's point of view.Finally, and thankfully less often is intentional malfeasance. In all three instances, too much time is spent treating the symptoms of what surfaces from these conditions, and too little time identifying the core cause. I am very proud of the men and women who own the businesses you find on TrustDALE.com and in our Certified Services Guide. This group is committed to treating causes, not symptoms and it really makes our concern resolution process far more efficient than most guarantees. I want to thank all those men and women for being the "grown-ups" they are.
Watch this Investigation
What happens when you express a concern to your landlord, and it winds up on your credit report? We call it "Erroneous Eviction." Watch because This Could Happen to You!
Ask Dale
Today's Real Consumer Question is from our TrustDALE team member Marnie, who wants to know if "extreme couponing" is really a thing. Yes, it is! Check it out here...
Todays Lesson on how to be a Savvy Consumer!
Today's seven-point lesson is how to determine if dispute is based on miscommunication, poor documentation, lack of character or downright malfeasance .
Fast - Do they want your money NOW? If the speed of the transaction makes you uncomfortable, you are likely dealing with a character issue or pending malfeasance.
Funds - Is the investment required relevant to the promised payoff? Too good to be true is a strong indicator that the seller knows something you don't, and that can speak to character.
Found - A person who intends to rip you off will make certain he can't be found after he gets your money. People who intend to steal from you have planned to not be held accountable.
Define - Your deal by comparing Product, Offer and Price. Failure to clearly delineate the product or service in detail often comes from poor documentation but can show lack of character.
Ensure - Your deal with an Ethical negotiation, an Equitable contract, and an Effective Guarantee. Two parties who work together in a "win-win" more often arrive at an "ensured" destination.
Authenticate - Your deal by requesting References, checking reviews, and examining government and watchdog reports. People who perform honest services or sell fair products rise to the top of reviews and reports.
Legitimize - your deal by determining if the company has a business license, liability insurance and is Lawsuit and background checked. People who intend to steal from you often lack credentials. But people who miscommunicate, fail to document, allow their pride to get in the way or intentionally mislead you can still get a business license, so always follow my seven-step process!
SCAMMERS BEWARE: SEASONED CONSUMER INVESTIGATOR DALE CARDWELL GIVES READERS A GAME PLAN TO AVOID RIP-OFFS