Three for Thursday 06.30.2022
Welcome to TrustDALE's Three For Thursday with Consumer Investigator Dale Cardwell.
When was the last time you were "wowed" by a contractor or service provider? Check this out. Our TrustDALE senior producer Marnie was dining with a friend Tuesday when it took a little too long for the bill to arrive. When it did, the manager apologized for the delay, explaining both Marnie and her friend's cards had been charged the full amount, and it took a bit to correct the mistake. Then, are you ready for it? The manager comped their meal! Why? He explained eating out should be a wonderful experience and he wanted us to feel good about the restaurant. That's a smart manager. Marnie told me and now Superica Restaurant on Krog Street is being bragged on to thousands of TrustDALE community members! "Wowing" creates word of mouth. If a TrustDALE company wows you, please let us know, and give them a positive shout out on social media. Wow!
Watch this Investigation
Today's investigation = AT&T Overcharge. You accidentally give them too much money, and they keep it way too long! Watch, because this can even happen to you!
Ask Dale
Today's Ask Dale question comes from Randy, who wants to know how to recover property from a company that has gone out of business.
Click the video for the answer.
Todays Lesson on how to be a Savvy Consumer!
Today's seven-point lesson is on whether to negotiate or go nuclear when a company fails to deliver.
Fast - Do they want your money NOW? The company that unreasonably demands total payment up front likely doesn't care what you say about them on social media.
Funds - Is the investment required relevant to the promised payoff? You'll likely be disappointed twice from the company who overpromises. First with the reality, and then their response.
Found - A person who intends to rip you off will make certain he can't be found after he gets your money. Going nuclear isn't likely going to work, because this person gave you a fake identity.
Define - Your deal by comparing product, Offer and Price. If you've done this homework, the odds of being disappointed after the sale are small. Determine your return options before you pay.
Ensure - Your deal with an Ethical negotiation, an Equitable contract, and an Effective Guarantee. This step usually cements your options in the event you wind up dissatisfied. Exclusions you discover in a guarantee deserve to be exposed on social media. They probably expect it.
Authenticate - Your deal by requesting References, checking reviews, and examining government and watchdog reports. The BBB is a great place to tell the story of a company people shouldn't hire.
Legitimize - your deal by determining if the company has a business license, liability insurance and is Lawsuit and background checked. Reputable companies are usually prepared to negotiate tricky situations in good faith. If they refuse, go nuclear!
SCAMMERS BEWARE: SEASONED CONSUMER INVESTIGATOR DALE CARDWELL GIVES READERS A GAME PLAN TO AVOID RIP-OFFS