This Could Happen To You: Subaru Paint Flaws
Apr 18, 2024 4:00 AM
THIS COULD HAPPEN TO YOU: SUBARU PAINT FLAWS
This is Consumer Investigator Dale Cardwell and This Could Happen to You.
When Rabbi Jeffery Feinstein first lay eyes on this vehicle, he fell in love. So, he states he bit the bullet and spent more money than he probably should have on the car, but he looked at it, he loved it. But a few weeks later, something caught his eye. I was looking at it more closely. And I saw these spots where the paint was defective on the hood. I took it back to Subaru and they took photos of it. After about three or four weeks, they came back to me and said, “well, it’s not their fault but we’d like to offer you this. $2000 towards the repair at a Subaru approved automotive painting partner.” But wait a minute…their facility wanted $6000 to paint the car, hood and the roof wall.
I was between a rock and a hard place. I certainly can't afford the $4,000 Extra to fix what I don't think is my fault. that’s when a reporter, a rabbi and a TrustDALE certified automotive expert came together to solve the case of the mysterious car spots.
We asked Mike ,our expert, now that you have seen the vehicle what do you think is going on here? Mike stated “It did not look like a factory paint defect. It looks like something was dropped on the hood; I would guess it came from a transporter. They’re all kind of quarter sized, big droplets, so I think it’s some sort of chemical.”
We told Mike our consumer received an estimate from Subaru for $6000 to fix it. We asked him is that an accurate estimate or could it be done for less?
Mike stated our customer was sent to a boutique body shop; you know the ones that give you cappuccino while you’re waiting. Mike said I don’t know how they get away with charging these numbers. It’s crazy.
Dale responded to Mike; I think you gave me bud light in a dixie cup once.
All jokes aside, TrustDALE contacted Subaru and they agreed to get a second estimate on the paint job. that estimate was much less than the first and the car was repainted at no additional cost to the rabbi.
