In an age where subscription services dominate nearly every industry, from streaming movies to meal kits, it was only a matter of time before car rentals followed suit. One of the latest companies offering a vehicle subscription model is Flexcar, which promises car rentals with included insurance and maintenance for a monthly fee. But is this a legitimate, consumer-friendly service—or something to be wary of?
A real consumer recently reached out with this exact question:
"I saw an online ad for a rental car company that offered car payment insurance and maintenance for about $275 plus mileage. They don’t seem to exist on TrustDALE’s website or the BBB. Are they too new, or could this be a scam?”
Let’s break it down and explore whether Flexcar is a reliable option—or if you should steer clear.
What Is Flexcar, and How Does It Work?
Flexcar is a vehicle subscription service that allows consumers to rent a car on a month-to-month basis with included insurance and maintenance. Unlike traditional car rental companies that focus on short-term rentals, Flexcar markets itself as a flexible alternative to car ownership.
On the surface, this may sound like a fantastic option, especially for those who need a vehicle but don’t want the commitment of buying or leasing one. However, as with any subscription-based service, the details matter.
The Reality Behind That $275 Price Tag
The $275 advertised price is just the starting point—and it doesn’t apply to every vehicle. Depending on the type of car you want, you could end up paying as much as $1,000 per month or more. And that’s before additional fees, which can quickly add up. Here’s what else you need to know:
- Deposits – You’ll need to put down a deposit on the vehicle before you drive off.
- Mileage Charges – Many of Flexcar’s plans have mileage-based fees, so if you drive a lot, expect to pay extra.
- Tolls & Tickets – Just like with a personal vehicle, any tolls or tickets you incur are your responsibility.
Before signing up, it’s essential to calculate the real cost based on how much you drive and what type of car you need.
Is Flexcar a Trustworthy Company?
While Flexcar is a real company, it’s not without concerns. A quick search on the Better Business Bureau (BBB) website shows that the company has a B rating—not terrible, but not stellar either. However, what really stands out is its one-star average rating based on customer complaints.
Some common complaints include:
- Unexpected charges or hidden fees
- Issues with vehicle availability
- Difficulty canceling the service
That doesn’t automatically mean Flexcar is a scam, but it does mean that potential customers should proceed with caution.
What to Consider Before Signing Up
If you’re thinking about trying Flexcar—or any other subscription-based car service—here are some key steps to protect yourself:
1. Read the Fine Print
Never assume that the advertised price is the full cost. Review the company’s terms and conditions carefully to avoid unexpected fees.
2. Check Reviews from Multiple Sources
The BBB isn’t the only place to look for reviews. Check Google Reviews, Trustpilot, and consumer forums to get a clearer picture of real user experiences.
3. Know Your Rights as a Consumer
If you run into billing disputes or service issues, understanding your consumer protection rights can help you push back against unfair charges.
Final Verdict: Is Flexcar Worth It?
Flexcar isn’t necessarily a scam, but it’s not a risk-free alternative either. If you’re considering it, do your homework—calculate the true costs, read customer reviews, and most importantly, never sign a contract until you fully understand and agree to its terms.
If you want to ensure that you’re working with a truly vetted and reputable company, stick to businesses that have undergone a rigorous consumer investigation process—like those recommended on TrustDALE.com.
Would you try a car subscription service like Flexcar, or do you prefer the traditional rental model? Let us know in the comments!
