Three for Thursday 01.19.2023
Jan 19, 2023 5:00 AM
Welcome to TrustDALE's Three For Thursday with Consumer Investigator Dale Cardwell.
Do you represent your company, or do you "re-present" your company? I was listening to a podcast with legendary music producer Rick Ruben, and he pronounced the word with a long "e", as in renew. When you re-present your company, the purpose is to renew how people perceive the value of the services you have to offer. If you believe in your company or product, you'll likely re-present it in a way that represents your style, enthusiasm, and persuasiveness. As a consumer, I encounter far too many sales folks who are simply "representing" the product, but don't necessarily believe in it or care how it will impact your life. With so many companies, products and services available, so many ideas it's rare when something is truly original. TrustDALE offers a service that is unique and that's why I'm so proud of our TrustDALE sales team because they represent TrustDALE and our certified partners with confidence and truth. Please depend on us for your next important purchase decision!
Watch this Investigation
Today's investigation = Amazon Mis-delivery. Wrong address - seven times?! Watch because This Could Happen to you!
Ask Dale
Today's Ask Dale question comes from Morgan, who wants to know why a body shop won't accept his cash to pay for a repair. This is news you need to know...click the video to find out!
Todays Lesson on how to be a Savvy Consumer!
Today's seven-point lesson is on clear communication. I highly recommend emailing all critical correspondence with a company vs. texting. It's too easy to lose your composure in a text.
Fast - Do they want your money NOW? Some products reasonably require payment in advance, such as a gumball. Otherwise, if the conversation feels like pressure, there's usually a bad reason for it.
Funds - Is the investment required relevant to the promised payoff? Too good to be true is usually delivered in a mumble, or not enough conversation. Insist on clarity and ask questions.
Found - A person who intends to rip you off will make certain he can't be found after he gets your money. You can't communicate with someone you can't find.
Define - Your deal by comparing product, Offer and Price. It's hard to hide flaws if the product is visible, touchable, and testable.
Ensure - Your deal with an Ethical negotiation, an Equitable contract, and an Effective Guarantee. Following these three rules will ensure clear communication.
Authenticate - Your deal by requesting References, checking reviews, and examining government and watchdog reports. If a company doesn't communicate clearly, you'll see it in their reviews.
Legitimize - your deal by determining if the company has a business license, liability insurance and is Lawsuit and background checked. For example, some companies background check but don't background "decline." Ask if they check and screen for violent criminal records.
