TrustDALE Blog

Insights on Companies and Trust

When Online Orders Go Wrong—Really Wrong
Finance & Tips
Jessica Long

Jessica Long

When Online Orders Go Wrong—Really Wrong

Ever afraid to take on a big company like Sears? Read how consumer investigator Dale Cardwell and TrustDALE took on Sears' customer service to get consumers what they ordered.

The Hidden Dangers of Hoarding—and the Right Way to Help
Cleaning
Jessica Long

Jessica Long

The Hidden Dangers of Hoarding—and the Right Way to Help

A hoarder's home can be dangerous, housing health and safety hazards that need to be resolved. TrustDALE certified Georgia Clean helps homeowners clean their homes with care and empathy.

Drowning in Junk Mail? Here’s How to Cut It Off at the Source
Safety & Security
Jessica Long

Jessica Long

Drowning in Junk Mail? Here’s How to Cut It Off at the Source

Junk mail floods millions of mailboxes every day, and many people are fed up. Luckily, TrustDALE has tips for you to slow, or even stop, junk mail from being delivered -- once and for all.

Trapped by a ‘Free’ Gift
Scam Prevention
Jessica Long

Jessica Long

Trapped by a ‘Free’ Gift

Some wireless companies offer incentives to get customers to switch wireless services. But sometimes those "free" gifts are really not what they seem. Read how TrustDALE stepped in to help one Atlanta couple who were duped by a digital contract.

Small Claims Court: What It Is (and What It Isn’t)
Finance & Tips
Jessica Long

Jessica Long

Small Claims Court: What It Is (and What It Isn’t)

Thinking about small claims court in Georgia? Learn what to expect, how to file, and what happens after you win. Get practical tips and insights to help you navigate the process with confidence.

Car Gone, No One to Blame: What Happens When Towing Goes Too Far
Jessica Long

Jessica Long

Car Gone, No One to Blame: What Happens When Towing Goes Too Far

When this consumer woke up in the morning, she found her car had been towed overnight for no reason! Dale helps find the car and get it back without the hefty lot fees.

How One Georgia Family Took On a Mortgage Servicer—and Won
Finance & Tips
Jessica Long

Jessica Long

How One Georgia Family Took On a Mortgage Servicer—and Won

A military veteran's family turned to TrustDALE for help after his mortgage company threatened to evict him. We learned a surprising truth about why some mortgage companies may want to evict people, even when they're willing to pay.

Is A Water Line Warranty a Lifesaver or a Waste of Money?
Finance & Tips Home Services
Jessica Long

Jessica Long

Is A Water Line Warranty a Lifesaver or a Waste of Money?

Plumbing problems can be unexpected and expensive. However, warranties that claim to give you peace of mind about your plumbing may not cover what you think it does.

Noisy Neighbors? Here’s What You Can – and Can’t – Do About It
Safety & Security
Jessica Long

Jessica Long

Noisy Neighbors? Here’s What You Can – and Can’t – Do About It

You don't get to choose your neighbors and sometimes that can mean a major headache for you. Dale has some advice on how you might be able to finally get some peace and quiet.

Why Some Body Shops Refuse Cash Repairs—Even When You’re Willing to Pay
Jessica Long

Jessica Long

Why Some Body Shops Refuse Cash Repairs—Even When You’re Willing to Pay

Cash is not king at your local auto repair shop. Dale explains why more repair shops would rather go through your insurance than go through your wallet.

What Do You Do When Your Car Reservation Isn’t Really A Reservation
Finance & Tips Automotive
Jessica Long

Jessica Long

What Do You Do When Your Car Reservation Isn’t Really A Reservation

If you've ever reserved a rental car, only to arrive at the counter and be told your confirmed vehicle is “no longer available,” you're not alone. Read about Dale's infuriating experience when he rented a car on a recent trip out of town.

Atlanta Man Fights for Refund After $400 Vanishes in Prepaid Card Transaction
Finance & Tips
Jessica Long

Jessica Long

Atlanta Man Fights for Refund After $400 Vanishes in Prepaid Card Transaction

Getting a refund is essential for a product you don't want, but it's worse when it's a product you don't even receive. Don't let this happen to you when you go to your local drugstore.

Is Zego a Safe Way to Pay Rent? What Atlanta Renters Need to Know
Finance & Tips
Jessica Long

Jessica Long

Is Zego a Safe Way to Pay Rent? What Atlanta Renters Need to Know

Your landlord asks you to pay through a 3rd party app, but should you? Dale has information to know before you send.

How a Missing Heirloom Sparked a Consumer Win
Jessica Long

Jessica Long

How a Missing Heirloom Sparked a Consumer Win

When one woman's mother passed, she held on to her beloved fur coat and had it stored at the Macy's fur vault. When she tried to collect it one day, they told her the vault had been closed. Read on to see how TrustDALE helped her find this heirloom.

Search services