TrustDALE Blog

Insights on Companies and Trust

Why Some Body Shops Refuse Cash Repairs—Even When You’re Willing to Pay
Jessica Long

Jessica Long

Why Some Body Shops Refuse Cash Repairs—Even When You’re Willing to Pay

Cash is not king at your local auto repair shop. Dale explains why more repair shops would rather go through your insurance than go through your wallet.

What Do You Do When Your Car Reservation Isn’t Really A Reservation
Finance & Tips Automotive
Jessica Long

Jessica Long

What Do You Do When Your Car Reservation Isn’t Really A Reservation

If you've ever reserved a rental car, only to arrive at the counter and be told your confirmed vehicle is “no longer available,” you're not alone. Read about Dale's infuriating experience when he rented a car on a recent trip out of town.

Atlanta Man Fights for Refund After $400 Vanishes in Prepaid Card Transaction
Finance & Tips
Jessica Long

Jessica Long

Atlanta Man Fights for Refund After $400 Vanishes in Prepaid Card Transaction

Getting a refund is essential for a product you don't want, but it's worse when it's a product you don't even receive. Don't let this happen to you when you go to your local drugstore.

Is Zego a Safe Way to Pay Rent? What Atlanta Renters Need to Know
Finance & Tips
Jessica Long

Jessica Long

Is Zego a Safe Way to Pay Rent? What Atlanta Renters Need to Know

Your landlord asks you to pay through a 3rd party app, but should you? Dale has information to know before you send.

How a Missing Heirloom Sparked a Consumer Win
Jessica Long

Jessica Long

How a Missing Heirloom Sparked a Consumer Win

When one woman's mother passed, she held on to her beloved fur coat and had it stored at the Macy's fur vault. When she tried to collect it one day, they told her the vault had been closed. Read on to see how TrustDALE helped her find this heirloom.

Lost in the Mail: When Missing Documents Derail Life-Changing Moments
Finance & Tips
Jessica Long

Jessica Long

Lost in the Mail: When Missing Documents Derail Life-Changing Moments

Lost mail can have serious consequences—especially when it involves legal adoption documents. Discover how one attorney's missing paperwork led to major delays and why relying on USPS for critical documents may be riskier than you think.

The Storm After the Storm: One Couple’s Battle with Their Insurance Company
Finance & Tips
Jessica Long

Jessica Long

The Storm After the Storm: One Couple’s Battle with Their Insurance Company

Struggling with an insurance claim after storm damage? See how one couple fought back against delays and lowball offers to secure a full roof replacement—plus key takeaways to help homeowners navigate their own insurance battles.

Paying For Unknown Subscriptions? A Real-Life Lesson in Checking Your Bills
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Paying For Unknown Subscriptions? A Real-Life Lesson in Checking Your Bills

Are you unknowingly paying for subscriptions you never signed up for? One customer discovered over $200 in unauthorized charges on their Verizon bill. Learn how to spot hidden fees, prevent billing errors, and take control of your finances.

When New Floors Turned into a Nightmare, One Family Fought Back
Finance & Tips Home Services
Jessica Long

Jessica Long

When New Floors Turned into a Nightmare, One Family Fought Back

When a family's $18,000 flooring investment turned into a safety hazard, they fought back—and won. Learn how TrustDALE helped resolve the issue and discover key tips to protect yourself when hiring a flooring company.

The Power of a Name: One Woman’s Journey to Reclaim Her Identity
Jessica Long

Jessica Long

The Power of a Name: One Woman’s Journey to Reclaim Her Identity

Grace Williams fought to reclaim her identity by changing a single word on her birth certificate. Her journey sheds light on the power of self-determination and the lasting impact of racial labels. Read how she took a stand and how you can, too.

The TurboTax “Free” Trap: Why the FTC Banned Intuit from Calling it Free
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

The TurboTax “Free” Trap: Why the FTC Banned Intuit from Calling it Free

In this article, Dale dives into the deceptive marketing tactics used by Intuit, the company behind TurboTax, when promoting TurboTax Free Edition as a free tax preparation software.

Is Switching to an Online Bank a Smart Move?
Finance & Tips
Jessica Long

Jessica Long

Is Switching to an Online Bank a Smart Move?

Online banks can be a good choice for your money. But don't make the move until you hear Dale's recommendations to find the best service.

What You Need to Know Before You Buy That Home DNA Test Kit
Healthcare Safety & Security
Jessica Long

Jessica Long

What You Need to Know Before You Buy That Home DNA Test Kit

Do-it-yourself DNA tests can reveal a lot of interesting things about your family tree. In this article, Dale looks at which of the top three test kits delivers the best bang for the buck.

Is That $300 Bank Bonus Real? Here’s What You Need to Know
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Is That $300 Bank Bonus Real? Here’s What You Need to Know

Wells Fargo will give you $300 if you open a new checking account. Yep, you know there's a catch! In this article, Dale explains what you need to do.

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Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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