TrustDALE Blog

Insights on Companies and Trust

Unsolicited Tax Calls: A Consumer Investigator’s Warning
Scam Prevention
Jessica Long

Jessica Long

Unsolicited Tax Calls: A Consumer Investigator’s Warning

Dale takes matters into his own hands after receiving a suspicious phone call claiming he owed back taxes. In this article, we reveal the shocking truth behind these IRS scam calls and what happened when Dale decided to confront the scammer.

Understanding the Components of a True Bait and Switch Scam
Scam Prevention

Laura Lovejoy

Understanding the Components of a True Bait and Switch Scam

Bait and switch scams lure customers in with deceptive deals, only to pressure them into buying pricier or lower-quality alternatives. Learn the key components, real-world examples, and how to protect yourself from these fraudulent tactics.

Delta Dispute: How One Couple Won Back $5,000 in Travel Credits
Finance & Tips
Jessica Long

Jessica Long

Delta Dispute: How One Couple Won Back $5,000 in Travel Credits

Struggling with lost airline credits? One Atlanta couple nearly lost $5,000 after Delta erased their ticket records—until TrustDALE stepped in. Learn how they won their refund and how you can protect yourself from airline disputes.

The Truth About Online Passport Services: How One Family Got Scammed
Scam Prevention
Jessica Long

Jessica Long

The Truth About Online Passport Services: How One Family Got Scammed

Avoid passport processing scams! Discover how one family lost money to a misleading online service and learn the safest way to expedite your passport. Get expert tips and insights to protect yourself from similar scams.

Is That TSA PreCheck Renewal Email a Scam? Here’s How to Tell
Scam Prevention
Jessica Long

Jessica Long

Is That TSA PreCheck Renewal Email a Scam? Here’s How to Tell

We all know scammers will try anything to get your money. That’s why one of our followers asked Dale to figure out if his TSA PreCheck renewal email was just another phishing scam.

How One Car Buyer Fought an Unfair $6,000 Repair Bill and Won
Finance & Tips Automotive
Jessica Long

Jessica Long

How One Car Buyer Fought an Unfair $6,000 Repair Bill and Won

When a car buyer discovered mysterious paint damage weeks after purchase, he was hit with a $6,000 repair bill. With help from TrustDALE, he fought back and won. Learn how to challenge unfair car repair costs and protect your rights as a consumer.

Walmart Receipt Checks Are Common –  But Are They Legal?
Safety & Security
Jessica Long

Jessica Long

Walmart Receipt Checks Are Common – But Are They Legal?

Are you required to show your receipt at Walmart? The law says no—but there are exceptions. Learn about consumer rights, store policies, and when you may have to comply. Get the facts on receipt checks and what retailers can and can’t do.

The Shocking Case of the Empty Computer Box—And How One Man Fought Back
Finance & Tips
Jessica Long

Jessica Long

The Shocking Case of the Empty Computer Box—And How One Man Fought Back

When George Robbins opened his long-awaited computer package, it was empty. Even worse, he was still expected to pay for it. Discover how he fought back, the lessons learned, and how you can protect yourself from similar consumer nightmares.

When Your Food Delivery Driver Becomes a Thief: How to Protect Your Packages
Safety & Security Scam Prevention
Jessica Long

Jessica Long

When Your Food Delivery Driver Becomes a Thief: How to Protect Your Packages

A food delivery driver caught on camera stealing a package? It happened to Maria. Learn how to protect your deliveries, fight back against corporate indifference, and use TrustDALE’s Three P’s to get justice. Don’t let porch pirates win—take action!

The Hidden Costs of “Convenience Fees”
Finance & Tips
Jessica Long

Jessica Long

The Hidden Costs of “Convenience Fees”

Convenience fees are anything but convenient for you. Dale explains why companies can get away with charging you extra money for paying a bill, and how you can avoid paying convenience fees.

How One Man’s Credit Nightmare Exposes a Major Flaw in the System
Finance & Tips
Jessica Long

Jessica Long

How One Man’s Credit Nightmare Exposes a Major Flaw in the System

A false eviction mark nearly cost Lonnie McCray his future. Discover how credit report errors impact renters, the hidden power of alternative credit agencies, and what you can do to fight back. Stay informed and protect your financial future.

When Furniture Fails: How to Fight for a Refund
Finance & Tips
Jessica Long

Jessica Long

When Furniture Fails: How to Fight for a Refund

Bought new furniture only to face a frustrating defect? When a company refuses to fix the issue, what can you do? Discover how one Atlanta couple fought back and won their refund—plus tips to protect yourself from bad business practices.

How to Update Your Concrete Patio for an Outdoor Oasis
Exterior & Landscaping

Laura Lovejoy

How to Update Your Concrete Patio for an Outdoor Oasis

Revamp your concrete patio into a stylish outdoor oasis with simple upgrades! From staining and decorative overlays to furniture, lighting, and greenery, transform your space into a cozy retreat. Ensure lasting beauty with TrustDALE Certified pros.

Is Flexcar a Smart Alternative to Traditional Car Rentals—or a Potential Risk?
Automotive Scam Prevention
Jessica Long

Jessica Long

Is Flexcar a Smart Alternative to Traditional Car Rentals—or a Potential Risk?

Is Flexcar a good alternative to car rentals or a costly risk? We break down its true costs, customer reviews, and key red flags. Before signing up, get the facts and avoid unexpected fees!

Click the link below to download the latest edition of TrustDALE Home Magazine.

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Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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