TrustDALE Blog

Insights on Companies and Trust

Vanishing Voices: Why It’s So Hard to Reach a Real Person at Big Companies
Finance & Tips
Jessica Long

Jessica Long

Vanishing Voices: Why It’s So Hard to Reach a Real Person at Big Companies

Frustrated by endless customer service loops? Discover why real corporate contacts are disappearing—and how you can fight back using social media and trusted resources like TrustDALE to get real results.

Credit Shock: Why Your Score Can Plummet Without Warning
Finance & Tips
Jessica Long

Jessica Long

Credit Shock: Why Your Score Can Plummet Without Warning

Discover why your credit score can drop suddenly—even without missed payments. Learn hidden factors that affect your score, how to spot errors or fraud, and steps to protect your financial health.

AI Impostors and Robocall Scams: That “Sheriff” on the Line Isn’t Who You Think
Scam Prevention
Jessica Long

Jessica Long

AI Impostors and Robocall Scams: That “Sheriff” on the Line Isn’t Who You Think

The Federal Communications Commission promptly banned robocalls using AI-generated voices. However, scammers aren't known for obeying the law. Read on to learn what the scam is, how it works, and tips to protect you from becoming a victim.

The $199 Deception: How a Fake Check and a Phony Letter Are Scamming Homeowners
Scam Prevention
Jessica Long

Jessica Long

The $199 Deception: How a Fake Check and a Phony Letter Are Scamming Homeowners

Even an experienced consumer investigator like Dale Cardwell gets sketchy offers in the mail. Read on to find out what he did after receiving a letter claiming that his home warranty is about to expire, along with what appeared to be a check.

“He Died in an Accident”: The Facebook Scam That’s Fooled Thousands
Scam Prevention
Jessica Long

Jessica Long

“He Died in an Accident”: The Facebook Scam That’s Fooled Thousands

This Facebook scam involves dead people. Specifically, tempting links from friends who claim someone you know has died. Dale's advice will help you avoid this annoying scam.

Sofa Showdown: How a Dream Couch Turned Into a Fabric Nightmare
Finance & Tips
Jessica Long

Jessica Long

Sofa Showdown: How a Dream Couch Turned Into a Fabric Nightmare

Anne's brand-new sofa went from white to not-quite-right when she saw unexplained stains. Turns out a defect was behind the problem. The manufacturer and the retailer refused to do anything, so Anne turned to TrustDALE for help.

When Honor Fails, Heroes Rise
Finance & Tips
Jessica Long

Jessica Long

When Honor Fails, Heroes Rise

A veteran’s dream to honor service with handmade flags turns into a cautionary tale of broken promises—until another veteran-owned business steps in to make things right. A powerful story of patriotism, accountability, and restored faith.

Now Is The Best Time of Year To  Paint Your Home Exterior!
Exterior & Landscaping

Laura Lovejoy

Now Is The Best Time of Year To Paint Your Home Exterior!

Spring is the ideal time to paint your home’s exterior due to mild weather, longer days, and the chance to repair winter damage. A fresh coat boosts curb appeal and protects against summer heat. Visit TrustDALE.com to find certified painters you can

Swallowed by the Machine: When a Bank ATM Eats Your Money and Denies It
Finance & Tips
Jessica Long

Jessica Long

Swallowed by the Machine: When a Bank ATM Eats Your Money and Denies It

When a routine ATM deposit goes wrong, one Atlanta woman is left without her $700—and her bank won’t believe her. Learn how to protect yourself from ATM mishaps and why in-person banking might be your safest bet.

Cab Conspiracy: How One Hotel Fueled a Citywide Scam
Scam Prevention
Jessica Long

Jessica Long

Cab Conspiracy: How One Hotel Fueled a Citywide Scam

A fake taxi, a hotel front desk, and a $70 ride with no license plates—how one Atlanta hotel helped fuel a citywide scam targeting unsuspecting travelers. Learn how it happened and how to avoid getting taken for a ride.

Bait and Switch or Honest Mistake? The Tow Truck Test That Revealed a Rare Hero
Automotive
Jessica Long

Jessica Long

Bait and Switch or Honest Mistake? The Tow Truck Test That Revealed a Rare Hero

Stranded in Florida heat, a tow truck driver's honesty turned a stressful moment into a powerful lesson on spotting bait-and-switch pricing. Learn how to protect yourself from surprise charges—and that integrity still exists in unexpected places.

Waterproofed but Flooded?! How It All Went Wrong
Repair & Maintenance Home Services
Jessica Long

Jessica Long

Waterproofed but Flooded?! How It All Went Wrong

After spending $17,000 to waterproof her basement, a metro Atlanta homeowner was left with mold, flooding, and a warranty that failed her. Learn how things went wrong—and how to protect yourself before hiring a contractor.

The Credit Card Catch: Why Canceling That "Unused" Card Could Cost You
Finance & Tips
Jessica Long

Jessica Long

The Credit Card Catch: Why Canceling That "Unused" Card Could Cost You

Wondering if you should cancel an unused credit card? Learn how closing an account can impact your credit score—and when it actually makes sense to do it. Get expert tips on protecting your credit and making the smartest financial move.

Factory-Authorized Failure: A Cautionary Tale for Homeowners
Repair & Maintenance Home Services
Jessica Long

Jessica Long

Factory-Authorized Failure: A Cautionary Tale for Homeowners

After spending thousands on a retractable screen system, an Atlanta homeowner was left with a broken install and no help—until TrustDALE stepped in. Learn how choosing the wrong contractor can cost you, and what to do instead.