TrustDALE Blog

Insights on Companies and Trust

How does car repossession work?
Finance & Tips Automotive

Effie Ross

How does car repossession work?

We love helping consumers out when they get in a jam. This time, our consumer Melinda reached out because her mother’s car was illegally repossessed!

Vehicle Repossessions: What to Know
Finance & Tips Automotive

Effie Ross

Vehicle Repossessions: What to Know

A repo agent can show up at your home and take your car, all because you missed one car payment. Here at TrustDALE, the facts behind vehicle repossessions will be explained, and Dale will reveal his TrustDALE Tip that can stop a repossession before i

When's the last time you had your oil changed (and other auto reminders)
Automotive

Effie Ross

When's the last time you had your oil changed (and other auto reminders)

It's been a while since you've had your car serviced, huh? Well, you're not alone. A lot of people put off auto maintenance until it's absolutely necessary. Unfortunately, this can lead to bigger and more expensive problems down the road.

What happens when a woman's car is mistakenly towed from her own driveway?
Finance & Tips Automotive

Effie Ross

What happens when a woman's car is mistakenly towed from her own driveway?

One morning, Alexis went outside to get her car from her driveway, and the car was gone. It was nowhere to be seen. Assuming it was stolen, she filed a police report.

As we head into winter, check your roadside assistance.
Automotive

Effie Ross

As we head into winter, check your roadside assistance.

The story is familiar: a car blows a tire, a tow company drops the ball, the driver is left stranded. But this one has a twist. The car is a Maserati.

A Mother Wants to Know: Why Are Car Insurance Rates so High for Her Teenage Son?
Finance & Tips Automotive

Effie Ross

A Mother Wants to Know: Why Are Car Insurance Rates so High for Her Teenage Son?

A TrustDALE viewer sent us an “Ask Dale” question recently to find out why her teenage son's auto insurance rates are so high.

Here's What to Know About Salvage Title Cars
Automotive Scam Prevention

Effie Ross

Here's What to Know About Salvage Title Cars

She bought the car off of eBay, and the listing clearly stated that it would pass emissions tests in any state plus Canada. But once she had the car, she found that there were numerous problems she had not been aware of.

Why You Should Skip Car Registration Services
Automotive Scam Prevention

Effie Ross

Why You Should Skip Car Registration Services

No one likes dealing with government bureaucracies, and often it seems like paying someone else to handle the paperwork is a welcome service. But in the case of car registration, skip the concierge service, and here’s why!

Is an Extended Car Warranty Worth It?
Finance & Tips Automotive

Effie Ross

Is an Extended Car Warranty Worth It?

We recently received an inquiry from Romentha asking if we knew anything about CarShield, an extended car warranty company. She had seen their ads and thought that an extended warranty on her car could come in handy.

Don't Be Caught Without a Spare Tire
Automotive

Effie Ross

Don't Be Caught Without a Spare Tire

It's a simple expectation. You're driving along and hit a bump, and suddenly your tire is flat. So you pull over and go to take out your spare.

Water in Your Gas Tank Can Be a Real Downer, So Why Won't This Gas Station Make It Right?
Finance & Tips Automotive

Effie Ross

Water in Your Gas Tank Can Be a Real Downer, So Why Won't This Gas Station Make It Right?

Many businesses hope that if they ignore someone long enough, or make it tough enough for them to get a resolution, they'll just go away. But TrustDALE doesn't just go away, and this is one of those stories.

Top Signs Your Car is Due for Maintenance
Automotive

Effie Ross

Top Signs Your Car is Due for Maintenance

If you ignore signs your vehicle needs maintenance, you could easily kill even a brand-new car. Here are some of the top signs that your car is due for maintenance that you should not ignore.

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Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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