A Costly Flooring Investment Gone Wrong

When Wanda Walker’s parents decided to replace the flooring in their home, they did so with their future in mind. They wanted something safe, durable, and capable of supporting mobility aids like wheelchairs and walkers. After careful research, they settled on luxury vinyl plank flooring—a popular choice due to its durability, water resistance, and aesthetic appeal.

 

But what was supposed to be a smart home upgrade quickly turned into a frustrating and dangerous ordeal. Despite paying over $18,000 to a nationally recognized flooring company, the installation didn't hold up as expected. The floors began showing premature signs of wear, and in the kitchen, an entire plank lifted—posing a serious trip hazard. Unfortunately, Wanda’s father learned this the hard way when he fell, injuring his shoulder after hitting the stove.

 

A Battle for Accountability

Understandably alarmed, Wanda and her family reached out to the flooring company for a resolution. Over the course of six months, three different inspectors assessed the flooring issue. One of them detected moisture but ultimately blamed the damage on the family's use of rolling chairs. The company then presented Rosa Walker, Wanda’s mother, with an unwelcome surprise—she would need to pay an additional $795 for repairs.

 

Feeling dismissed and out of options, Wanda turned to TrustDALE. Within a day of TrustDALE’s involvement, the flooring company agreed to completely replace her parents’ floors at no cost.

 

Lessons for Homeowners: The Three P’s

Situations like this are more common than most homeowners realize. When making a major purchase, especially from a large company, it’s crucial to keep in mind the three P’s:

  • Be Polite – Even in frustrating situations, a calm and professional approach is more likely to get results.
  • Be Persistent – Companies may hope you’ll give up after an initial denial. Don’t.
  • Be Patient – Resolutions can take time, but staying the course increases your chances of success.

While these strategies are essential, homeowners can also prevent these headaches by working with vetted, reputable professionals from the start.

 

How to Protect Yourself When Hiring a Flooring Company

If you’re considering new flooring, here are some key steps to safeguard your investment:

  • Research Thoroughly – Read customer reviews and look for complaints about durability and customer service.
  • Understand the Warranty – Many flooring issues arise after installation. Know what your warranty covers and for how long.
  • Document Everything – Keep receipts, installation photos, and all communications with the company.
  • Hire Trusted Professionals – Instead of rolling the dice with big-box retailers, choose flooring professionals who have been certified for quality and reliability.

The TrustDALE Difference

This case is a perfect example of why TrustDALE exists—to hold businesses accountable and ensure consumers get what they paid for. If you’re investing in new floors, renovations, or any major home project, consider working with a TrustDALE Certified Partner to avoid costly missteps.

 

For trusted flooring professionals who stand behind their work, visit TrustDALE.com and find a vetted expert in your area. Because when it comes to your home, you deserve nothing but the best.