TrustDALE Blog

Insights on Companies and Trust

When New Floors Turned into a Nightmare, One Family Fought Back
Finance & Tips Home Services
Jessica Long

Jessica Long

When New Floors Turned into a Nightmare, One Family Fought Back

When a family's $18,000 flooring investment turned into a safety hazard, they fought back—and won. Learn how TrustDALE helped resolve the issue and discover key tips to protect yourself when hiring a flooring company.

The TurboTax “Free” Trap: Why the FTC Banned Intuit from Calling it Free
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

The TurboTax “Free” Trap: Why the FTC Banned Intuit from Calling it Free

In this article, Dale dives into the deceptive marketing tactics used by Intuit, the company behind TurboTax, when promoting TurboTax Free Edition as a free tax preparation software.

Is Switching to an Online Bank a Smart Move?
Finance & Tips
Jessica Long

Jessica Long

Is Switching to an Online Bank a Smart Move?

Online banks can be a good choice for your money. But don't make the move until you hear Dale's recommendations to find the best service.

Is That $300 Bank Bonus Real? Here’s What You Need to Know
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Is That $300 Bank Bonus Real? Here’s What You Need to Know

Wells Fargo will give you $300 if you open a new checking account. Yep, you know there's a catch! In this article, Dale explains what you need to do.

One Woman Was Charged 2x for a Refrigerator—How She Got Her Money Back
Finance & Tips
Jessica Long

Jessica Long

One Woman Was Charged 2x for a Refrigerator—How She Got Her Money Back

One consumer is at the end of her rope when, after ordering a fridge from a big box store the company charges her for two of the same item. TrustDALE is there to help get her money back!

Credit Card Fees in 2025: The True Cost of Missed Payments
Finance & Tips
Jessica Long

Jessica Long

Credit Card Fees in 2025: The True Cost of Missed Payments

Unexpected credit card fees can be frustrating, but are they fair? Learn why banks charge late fees, how to avoid finance charges, and why canceling your card could hurt your credit score.

Gas Pump Mix-Ups: How One Driver’s Costly Mistake Sparked a Bigger Conversation
Finance & Tips Automotive
Jessica Long

Jessica Long

Gas Pump Mix-Ups: How One Driver’s Costly Mistake Sparked a Bigger Conversation

When a gas station failed to put the right handle on their diesel pump it nearly ruined this consumer's car. We're getting to the bottom of this issue.

What If Your Contractor Abandons the Job? A Contract Attorney Weighs In
Finance & Tips Home Services
Jessica Long

Jessica Long

What If Your Contractor Abandons the Job? A Contract Attorney Weighs In

You do have rights when it comes to holding a contractor accountable. Dale talks to attorney Kevin Veler about what you should do before, during, and after you hire a contractor to work on your home.

Missing Security Deposits: Here’s What Georgia Renters Need to Know
Finance & Tips Safety & Security
Jessica Long

Jessica Long

Missing Security Deposits: Here’s What Georgia Renters Need to Know

Struggling to get your security deposit back? Georgia law requires landlords to return it within 30 days. Learn your rights, steps to take, and legal options if your landlord refuses to pay. Don’t let your money disappear—find out how to fight back!

Apple’s Costly Bite: How a Scam Lawsuit Exposes a Troubling Trend
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Apple’s Costly Bite: How a Scam Lawsuit Exposes a Troubling Trend

Apple faces a lawsuit alleging it profited from gift card scams, raising concerns about tech companies' role in fraud prevention. Learn how scammers operate, what Apple’s involvement means, and how to protect yourself from falling victim.

Is the Price You See the Price You Pay? Pricing (In)Accuracy in Advertising
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Is the Price You See the Price You Pay? Pricing (In)Accuracy in Advertising

Are businesses required to honor advertised prices? Not always. Learn when retailers and auto dealers must stick to their listed prices, when mistakes are allowed, and how to protect yourself from bait-and-switch tactics.

What We Can Learn from Truist Bank’s Mortgage Billing Errors
Finance & Tips
Jessica Long

Jessica Long

What We Can Learn from Truist Bank’s Mortgage Billing Errors

Truist mortgage customers reported receiving false late payment notices with no official explanation. Learn what happened, why it matters, and key lessons to protect your finances from bank errors. Stay informed and safeguard your mortgage payments.

Why Your Home’s Appliances May Not Be Covered Under Warranty
Repair & Maintenance Finance & Tips
Jessica Long

Jessica Long

Why Your Home’s Appliances May Not Be Covered Under Warranty

Lindsy’s new home came with a nice-looking refrigerator that isn't working as it should. Even the manufacturer deemed the fridge unrepairable, but wait until you read why the manufacturer won't help her.

Can AI Take Your Fast-Food Order? We Put It to the Test
Finance & Tips
Jessica Long

Jessica Long

Can AI Take Your Fast-Food Order? We Put It to the Test

Can AI take your food order correctly? We tested AI drive thrus to see if automation improves accuracy and speed—or just causes more confusion. Find out if AI is the future of fast food or if human employees still do it better.

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Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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