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Insights on Companies and Trust

Sofa Showdown: How a Dream Couch Turned Into a Fabric Nightmare
Finance & Tips
Jessica Long

Jessica Long

Sofa Showdown: How a Dream Couch Turned Into a Fabric Nightmare

Anne's brand-new sofa went from white to not-quite-right when she saw unexplained stains. Turns out a defect was behind the problem. The manufacturer and the retailer refused to do anything, so Anne turned to TrustDALE for help.

When Honor Fails, Heroes Rise
Finance & Tips
Jessica Long

Jessica Long

When Honor Fails, Heroes Rise

A veteran’s dream to honor service with handmade flags turns into a cautionary tale of broken promises—until another veteran-owned business steps in to make things right. A powerful story of patriotism, accountability, and restored faith.

Swallowed by the Machine: When a Bank ATM Eats Your Money and Denies It
Finance & Tips
Jessica Long

Jessica Long

Swallowed by the Machine: When a Bank ATM Eats Your Money and Denies It

When a routine ATM deposit goes wrong, one Atlanta woman is left without her $700—and her bank won’t believe her. Learn how to protect yourself from ATM mishaps and why in-person banking might be your safest bet.

The Credit Card Catch: Why Canceling That "Unused" Card Could Cost You
Finance & Tips
Jessica Long

Jessica Long

The Credit Card Catch: Why Canceling That "Unused" Card Could Cost You

Wondering if you should cancel an unused credit card? Learn how closing an account can impact your credit score—and when it actually makes sense to do it. Get expert tips on protecting your credit and making the smartest financial move.

She Earned a Free Car—Then the Dealership Changed the Rules
Finance & Tips Automotive
Jessica Long

Jessica Long

She Earned a Free Car—Then the Dealership Changed the Rules

After referring multiple friends to buy cars, an Atlanta woman was denied the free car she was promised. TrustDALE stepped in to hold the dealership accountable and help her get the title she earned.

Selling Your Diamond Ring? Here's How to Get a Fair Price
Finance & Tips
Jessica Long

Jessica Long

Selling Your Diamond Ring? Here's How to Get a Fair Price

Thinking of selling your diamond ring? Learn how to get a fair price by understanding the 4 Cs, researching market value, and choosing the right buyer. Avoid scams and make informed decisions with this practical guide.

How a Tiny House Dream Turned Into a $23,000 Nightmare
Finance & Tips Home Services
Jessica Long

Jessica Long

How a Tiny House Dream Turned Into a $23,000 Nightmare

A Texas couple’s dream of owning a tiny home turned into a $23,000 nightmare. Discover how they fought back, exposed the builder, and finally got justice—with help from a determined investigative team.

It Was Delivered, But You Didn’t Pay For It—Now What?
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

It Was Delivered, But You Didn’t Pay For It—Now What?

Everyone loves free stuff, but this free stuff comes with a twist. One of our followers paid for a Lego set, had the order cancelled, but still received the set.

Rented a Car and Billed for Damage You Didn't Cause? Here's How to Fight Back
Finance & Tips Automotive
Jessica Long

Jessica Long

Rented a Car and Billed for Damage You Didn't Cause? Here's How to Fight Back

A Hertz car rental turned into a headache for a TrustDALE follower, whose wife is now on the hook for windshield damage she says isn't her fault.

When Your Package Disappears: What to Do When UPS Says “Tough Luck”
Finance & Tips
Jessica Long

Jessica Long

When Your Package Disappears: What to Do When UPS Says “Tough Luck”

What happens when UPS loses your package and offers just $100 in compensation? Learn why "declared value" isn't insurance, what steps you can take, and how to protect your high-value shipments in this essential guide for smart shippers.

Backyard Blame: What Georgia Law Says About Fallen Trees and Property Damage
Exterior & Landscaping Finance & Tips
Jessica Long

Jessica Long

Backyard Blame: What Georgia Law Says About Fallen Trees and Property Damage

Georgia homeowners are often surprised to learn they're liable when a neighbor’s tree falls on their property, unless certain conditions apply. Here’s what the law says, and how to protect yourself from costly tree damage disputes.

They Fixed My Phone And Kept The Parts. Is That Legal?
Finance & Tips
Jessica Long

Jessica Long

They Fixed My Phone And Kept The Parts. Is That Legal?

A TrustDALE follower wants to get his phone repaired but insists on keeping the old parts. Dale looks at the repair shop's policies to determine whether this customer can get his wish.

Living in Decay: What to Do When Your Landlord Doesn’t Care
Finance & Tips
Jessica Long

Jessica Long

Living in Decay: What to Do When Your Landlord Doesn’t Care

Having trouble getting your Rental Owners to fix your apartment issues? Dale has some suggestions that might help, and offers advice as to what you can do to protect yourself.

Amazon Sent Her Packages to 7 Wrong Addresses—Here’s What Finally Fixed It
Finance & Tips
Jessica Long

Jessica Long

Amazon Sent Her Packages to 7 Wrong Addresses—Here’s What Finally Fixed It

Sometimes, the things we order online never make it to our home. It happens. But it shouldn't happen SEVEN TIMES in a row! Here's how TrustDALE helped a woman fed up with Amazon's delivery mistakes.

Click the link below to download the latest edition of TrustDALE Home Magazine.

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Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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