TrustDALE Blog

Insights on Companies and Trust

How One Georgia Family Took On a Mortgage Servicer—and Won
Finance & Tips
Jessica Long

Jessica Long

How One Georgia Family Took On a Mortgage Servicer—and Won

A military veteran's family turned to TrustDALE for help after his mortgage company threatened to evict him. We learned a surprising truth about why some mortgage companies may want to evict people, even when they're willing to pay.

Is A Water Line Warranty a Lifesaver or a Waste of Money?
Finance & Tips Home Services
Jessica Long

Jessica Long

Is A Water Line Warranty a Lifesaver or a Waste of Money?

Plumbing problems can be unexpected and expensive. However, warranties that claim to give you peace of mind about your plumbing may not cover what you think it does.

What Do You Do When Your Car Reservation Isn’t Really A Reservation
Finance & Tips Automotive
Jessica Long

Jessica Long

What Do You Do When Your Car Reservation Isn’t Really A Reservation

If you've ever reserved a rental car, only to arrive at the counter and be told your confirmed vehicle is “no longer available,” you're not alone. Read about Dale's infuriating experience when he rented a car on a recent trip out of town.

Atlanta Man Fights for Refund After $400 Vanishes in Prepaid Card Transaction
Finance & Tips
Jessica Long

Jessica Long

Atlanta Man Fights for Refund After $400 Vanishes in Prepaid Card Transaction

Getting a refund is essential for a product you don't want, but it's worse when it's a product you don't even receive. Don't let this happen to you when you go to your local drugstore.

Is Zego a Safe Way to Pay Rent? What Atlanta Renters Need to Know
Finance & Tips
Jessica Long

Jessica Long

Is Zego a Safe Way to Pay Rent? What Atlanta Renters Need to Know

Your landlord asks you to pay through a 3rd party app, but should you? Dale has information to know before you send.

Lost in the Mail: When Missing Documents Derail Life-Changing Moments
Finance & Tips
Jessica Long

Jessica Long

Lost in the Mail: When Missing Documents Derail Life-Changing Moments

Lost mail can have serious consequences—especially when it involves legal adoption documents. Discover how one attorney's missing paperwork led to major delays and why relying on USPS for critical documents may be riskier than you think.

The Storm After the Storm: One Couple’s Battle with Their Insurance Company
Finance & Tips
Jessica Long

Jessica Long

The Storm After the Storm: One Couple’s Battle with Their Insurance Company

Struggling with an insurance claim after storm damage? See how one couple fought back against delays and lowball offers to secure a full roof replacement—plus key takeaways to help homeowners navigate their own insurance battles.

Paying For Unknown Subscriptions? A Real-Life Lesson in Checking Your Bills
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Paying For Unknown Subscriptions? A Real-Life Lesson in Checking Your Bills

Are you unknowingly paying for subscriptions you never signed up for? One customer discovered over $200 in unauthorized charges on their Verizon bill. Learn how to spot hidden fees, prevent billing errors, and take control of your finances.

When New Floors Turned into a Nightmare, One Family Fought Back
Finance & Tips Home Services
Jessica Long

Jessica Long

When New Floors Turned into a Nightmare, One Family Fought Back

When a family's $18,000 flooring investment turned into a safety hazard, they fought back—and won. Learn how TrustDALE helped resolve the issue and discover key tips to protect yourself when hiring a flooring company.

The TurboTax “Free” Trap: Why the FTC Banned Intuit from Calling it Free
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

The TurboTax “Free” Trap: Why the FTC Banned Intuit from Calling it Free

In this article, Dale dives into the deceptive marketing tactics used by Intuit, the company behind TurboTax, when promoting TurboTax Free Edition as a free tax preparation software.

Is Switching to an Online Bank a Smart Move?
Finance & Tips
Jessica Long

Jessica Long

Is Switching to an Online Bank a Smart Move?

Online banks can be a good choice for your money. But don't make the move until you hear Dale's recommendations to find the best service.

Is That $300 Bank Bonus Real? Here’s What You Need to Know
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Is That $300 Bank Bonus Real? Here’s What You Need to Know

Wells Fargo will give you $300 if you open a new checking account. Yep, you know there's a catch! In this article, Dale explains what you need to do.

One Woman Was Charged 2x for a Refrigerator—How She Got Her Money Back
Finance & Tips
Jessica Long

Jessica Long

One Woman Was Charged 2x for a Refrigerator—How She Got Her Money Back

One consumer is at the end of her rope when, after ordering a fridge from a big box store the company charges her for two of the same item. TrustDALE is there to help get her money back!

Credit Card Fees in 2025: The True Cost of Missed Payments
Finance & Tips
Jessica Long

Jessica Long

Credit Card Fees in 2025: The True Cost of Missed Payments

Unexpected credit card fees can be frustrating, but are they fair? Learn why banks charge late fees, how to avoid finance charges, and why canceling your card could hurt your credit score.