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Jessica Long
Wondering why your contractor charged more for that water heater? It’s not just the part — it’s the expertise, protection, and peace of mind. Here’s what you’re really paying for (and how to make sure you’re getting a fair price).
Jessica Long
Solar panels are supposed to help save money on your electricity bills. That's not how it worked for one homeowner. We’ll tell you what happened, and what you can do if you run into the same problem.
Jessica Long
When a bride’s wedding china vanished during shipping, one mom uncovered a shocking loophole in package insurance. Learn how third-party coverage works, why FedEx denied her claim, and what every consumer needs to know before shipping valuables.
Jessica Long
Kraig hired a well-known flooring company to install new floors in his home. The floors they installed in his kitchen are now a mess. Oh, and it gets worse: the company wants him to chip in for the repairs!
Jessica Long
A 90-year-old Georgia woman spent two years trying to prove she exists after being denied a state ID. Her family’s ordeal reveals a troubling bureaucratic gap that you need to know about.
Jessica Long
Auto insurance rates are on the rise for even the safest drivers out there. In this article, we explain the factors that may cause your insurance to rise, through no fault of your own.
Jessica Long
The Walt Disney Company tried to stop a wrongful death lawsuit all because the plaintiff had a Disney+ account! This leads us to one of Dale's most popular–and most repeated–pieces of advice.
Jessica Long
When an Atlanta mom received an empty box instead of the $500 electric bike she ordered, Amazon refused to refund her. Here's how she fought back–and what you can do if it happens to you.
Dale Cardwell
Have you ever bought tickets from a ticket broker who never delivered? It happened to Dale, whose tickets for a play didn't show up in his inbox as promised. When he tried to get a refund, he ran into the wall of no customer service.
Jessica Long
Many of us know what it's like to not get what you paid for. This story is a little different. We’ll tell you what happened to Helen Thomas after she ordered windows for her family's home, and you'll understand why TrustDALE got involved!
Jessica Long
High-interest online loans are a huge risk. One lender, NetCredit, charges interest rates as high as 155%! One of our followers turned to Dale for help after she said NetCredit gave her the run-around.
Jessica Long
A TrustDALE follower received a check that was intended for someone who died. Can she cash the check anyway? Dale has the answer.
Jessica Long
It's not cheap to use your smartphone outside the United States. Learn why one consumer had to pay thousands for roaming charges, and how you can avoid the same mistake on your next trip abroad.
Jessica Long
As one of the go-to websites for home buyers and sellers, Zillow's "Zestimates" can play a significant role in the decision making process. But are they accurate? In this article, we uncover the truth behind the popular home value estimates.