Jessica Long
When an Atlanta mom received an empty box instead of the $500 electric bike she ordered, Amazon refused to refund her. Here's how she fought back–and what you can do if it happens to you.
Dale Cardwell
Have you ever bought tickets from a ticket broker who never delivered? It happened to Dale, whose tickets for a play didn't show up in his inbox as promised. When he tried to get a refund, he ran into the wall of no customer service.
Jessica Long
Many of us know what it's like to not get what you paid for. This story is a little different. We’ll tell you what happened to Helen Thomas after she ordered windows for her family's home, and you'll understand why TrustDALE got involved!
Jessica Long
High-interest online loans are a huge risk. One lender, NetCredit, charges interest rates as high as 155%! One of our followers turned to Dale for help after she said NetCredit gave her the run-around.
Jessica Long
A TrustDALE follower received a check that was intended for someone who died. Can she cash the check anyway? Dale has the answer.
Jessica Long
It's not cheap to use your smartphone outside the United States. Learn why one consumer had to pay thousands for roaming charges, and how you can avoid the same mistake on your next trip abroad.
Jessica Long
As one of the go-to websites for home buyers and sellers, Zillow's "Zestimates" can play a significant role in the decision making process. But are they accurate? In this article, we uncover the truth behind the popular home value estimates.
Jessica Long
A Georgia consumer’s broken refrigerator exposes bigger cracks in Sears’ customer service. Here's what shoppers need to know before buying from legacy brands with fading support.
Jessica Long
A Georgia pet store offered lease-to-own puppies, leaving buyers like Brian Drysdale shocked by hidden costs. Discover how confusing contracts turned a $2,500 Shih Tzu into a $6,000 mistake, and how to avoid falling into the same trap.
Jessica Long
Frustrated by endless customer service loops? Discover why real corporate contacts are disappearing—and how you can fight back using social media and trusted resources like TrustDALE to get real results.
Jessica Long
Discover why your credit score can drop suddenly—even without missed payments. Learn hidden factors that affect your score, how to spot errors or fraud, and steps to protect your financial health.
Jessica Long
Anne's brand-new sofa went from white to not-quite-right when she saw unexplained stains. Turns out a defect was behind the problem. The manufacturer and the retailer refused to do anything, so Anne turned to TrustDALE for help.
Jessica Long
A veteran’s dream to honor service with handmade flags turns into a cautionary tale of broken promises—until another veteran-owned business steps in to make things right. A powerful story of patriotism, accountability, and restored faith.
Jessica Long
When a routine ATM deposit goes wrong, one Atlanta woman is left without her $700—and her bank won’t believe her. Learn how to protect yourself from ATM mishaps and why in-person banking might be your safest bet.