TrustDALE Blog

Insights on Companies and Trust

Rent Theft Nightmare: How One Tenant Nearly Lost His Home
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

Rent Theft Nightmare: How One Tenant Nearly Lost His Home

A thief stole Michael's rent payment from his landlord's designated drop box. The landlord then tried to evict Michael for unpaid rent because - you guessed it - the thief stole it. This sounded like a job for TrustDALE!

Delta Dispute: How One Couple Won Back $5,000 in Travel Credits
Finance & Tips
Jessica Long

Jessica Long

Delta Dispute: How One Couple Won Back $5,000 in Travel Credits

Struggling with lost airline credits? One Atlanta couple nearly lost $5,000 after Delta erased their ticket records—until TrustDALE stepped in. Learn how they won their refund and how you can protect yourself from airline disputes.

How One Car Buyer Fought an Unfair $6,000 Repair Bill and Won
Finance & Tips Automotive
Jessica Long

Jessica Long

How One Car Buyer Fought an Unfair $6,000 Repair Bill and Won

When a car buyer discovered mysterious paint damage weeks after purchase, he was hit with a $6,000 repair bill. With help from TrustDALE, he fought back and won. Learn how to challenge unfair car repair costs and protect your rights as a consumer.

The Shocking Case of the Empty Computer Box—And How One Man Fought Back
Finance & Tips
Jessica Long

Jessica Long

The Shocking Case of the Empty Computer Box—And How One Man Fought Back

When George Robbins opened his long-awaited computer package, it was empty. Even worse, he was still expected to pay for it. Discover how he fought back, the lessons learned, and how you can protect yourself from similar consumer nightmares.

The Hidden Costs of “Convenience Fees”
Finance & Tips
Jessica Long

Jessica Long

The Hidden Costs of “Convenience Fees”

Convenience fees are anything but convenient for you. Dale explains why companies can get away with charging you extra money for paying a bill, and how you can avoid paying convenience fees.

How One Man’s Credit Nightmare Exposes a Major Flaw in the System
Finance & Tips
Jessica Long

Jessica Long

How One Man’s Credit Nightmare Exposes a Major Flaw in the System

A false eviction mark nearly cost Lonnie McCray his future. Discover how credit report errors impact renters, the hidden power of alternative credit agencies, and what you can do to fight back. Stay informed and protect your financial future.

When Furniture Fails: How to Fight for a Refund
Finance & Tips
Jessica Long

Jessica Long

When Furniture Fails: How to Fight for a Refund

Bought new furniture only to face a frustrating defect? When a company refuses to fix the issue, what can you do? Discover how one Atlanta couple fought back and won their refund—plus tips to protect yourself from bad business practices.

Is Budget Billing Worth It?
Finance & Tips
Jessica Long

Jessica Long

Is Budget Billing Worth It?

Many utility companies offer programs that let you pay a flat monthly rate for your bill. Dale says these programs are not scams, but they do have a catch!

How to File Your Taxes for Free in 2025 (Without Hidden Fees)
Finance & Tips
Jessica Long

Jessica Long

How to File Your Taxes for Free in 2025 (Without Hidden Fees)

Taxes are complicated and there's a lot of questions people have when filing their taxes using those advertised software programs. . Dale has some suggestions on where to start and what you can do to prepare.

This Could Happen To You: Customer Service Nightmare with Whirlpool
Repair & Maintenance Finance & Tips
Jessica Long

Jessica Long

This Could Happen To You: Customer Service Nightmare with Whirlpool

Don’t let this happen to you! Learn what steps you can take to advocate for yourself when customer service fails.

The Cost of a Quick Flip: How One Home Became a Nightmare for Its New Owner
Finance & Tips Home Services
Jessica Long

Jessica Long

The Cost of a Quick Flip: How One Home Became a Nightmare for Its New Owner

A homebuyer's dream becomes a nightmare when she learns that the builder's shoddy work is not up to code. From septic flooding and mold, one woman's home-buying experience leaves her with a home costing her thousands of dollars and health problems.

The "Free Money" Bank Glitch: Why There’s No Such Thing as Easy Cash
Finance & Tips Scam Prevention
Jessica Long

Jessica Long

The "Free Money" Bank Glitch: Why There’s No Such Thing as Easy Cash

Viral social media posts convinced a lot of people that they could get free money from a "glitch" at Chase Bank. The so-called glitch is actually a crime!

Are There Grants for Mobile Homes? What You Need to Know
Finance & Tips
Jessica Long

Jessica Long

Are There Grants for Mobile Homes? What You Need to Know

You can get government grants for just about everything these days. One of our viewers asked Dale whether such grants are available for mobile homes. He did the research and explains why grants aren't the only option to consider.

Is Your Fast Food Order as Advertised? A New Lawsuit Takes on Subway
Finance & Tips
Jessica Long

Jessica Long

Is Your Fast Food Order as Advertised? A New Lawsuit Takes on Subway

A federal lawsuit accuses Subway of serving you sandwiches that don’t live up to expectations. Dale explains why the food you buy doesn’t always look like the food that’s advertised.

Click the link below to download the latest edition of TrustDALE Home Magazine.

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Three for Thursday is a weekly email and Dale's Do's and Don'ts is a monthly newsletter from Consumer Investigator Dale Cardwell. Each week in Three for Thursday you will see a video of one of our investigations, hear Dale answer real consumer questions and learn the steps to becoming a savvy consumer. Each month in Dale's Do's and Don'ts Dale provides information valuable to homeowners.

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