News & Consumer Advice

High-interest online loans are a huge risk. One lender, NetCredit, charges interest rates as high as 155%! One of our followers turned to Dale for help after she said NetCredit gave her the run-around.

A TrustDALE follower received a check that was intended for someone who died. Can she cash the check anyway? Dale has the answer.

It's not cheap to use your smartphone outside the United States. Learn why one consumer had to pay thousands for roaming charges, and how you can avoid the same mistake on your next trip abroad.

As one of the go-to websites for home buyers and sellers, Zillow's "Zestimates" can play a significant role in the decision making process. But are they accurate? In this article, we uncover the truth behind the popular home value estimates.

Sears has always been known as a pinnacle of great customer service, that is, until 2018 when the company filed for bankruptcy. Dale answers real consumer questions about the outlet and their appliances.

Discover why your credit score can drop suddenly—even without missed payments. Learn hidden factors that affect your score, how to spot errors or fraud, and steps to protect your financial health.

Frustrated by endless customer service loops? Discover why real corporate contacts are disappearing—and how you can fight back using social media and trusted resources like TrustDALE to get real results.

Scammers are posing as funeral homes to exploit grieving families, demanding fake payments and threatening to cancel services. Learn how to spot and stop this cruel scam before it strikes.

A Georgia pet store offered lease-to-own puppies, leaving buyers like Brian Drysdale shocked by hidden costs. Discover how confusing contracts turned a $2,500 Shih Tzu into a $6,000 mistake—and how to avoid falling into the same trap.

Even an experienced consumer investigator like Dale Cardwell gets sketchy offers in the mail. Read on to find out what he did after receiving a letter claiming that his home warranty is about to expire, along with what appeared to be a check.

This Facebook scam involves dead people. Specifically, tempting links from friends who claim someone you know has died. Dale's advice will help you avoid this annoying scam.

Anne's brand-new sofa went from white to not-quite-right when she saw unexplained stains. Turns out a defect was behind the problem. The manufacturer and the retailer refused to do anything, so Anne turned to TrustDALE for help.

A veteran’s dream to honor service with handmade flags turns into a cautionary tale of broken promises—until another veteran-owned business steps in to make things right. A powerful story of patriotism, accountability, and restored faith.

The Federal Communications Commission promptly banned robocalls using AI-generated voices. However, scammers aren't known for obeying the law. Read on to learn what the scam is, how it works, and tips to protect you from becoming a victim.

Spring is the ideal time to paint your home’s exterior due to mild weather, longer days, and the chance to repair winter damage. A fresh coat boosts curb appeal and protects against summer heat. Visit TrustDALE.com to find certified painters you can